Bella Beach & Olivia Beach Terms and Conditions

Check-in Procedure

CHECK IN: 4 PM
CHECK OUT: 11 AM

Directions to the office where you will check in will be emailed to you when final payment is received. 

Please be sure to have your ID on you upon check in for we will need to verify that the person checking in is the person that made the reservation. We can only let the person that made the reservation check in, unless we are told before hand that someone else may check in for that person. 

Every effort is made to have each home ready by check-in time, but no guarantee is made as to the exact time of occupancy.  Housekeeping and maintenance personnel must provide services between occupancies for each home in order to prepare the home for incoming guests.  Sometimes, due to unforeseen circumstances, housekeeping and/or maintenance services may not be completed by your 4pm check-in time.  This situation rarely occurs, however, we apologize in advance if this situation happens to you. 

Payment Policies

The credit card you provide will be used unless other arrangements are made. At the time of reservation, a $200.00 initial down payment is used to secure your reservation and that $200.00 is deducted from your balance that is due 21 days prior to stay. Rates are subject to taxes and fees 13.5%. All rates, fees and policies are subject to change without notice.

Cancellations/Refunds

Cancelling a reservation prior to 21 days of arrival will result in the loss of $75 (plus applicable rental tax).
Cancelling a reservation within 21 days of arrival will result in the loss of the $200 down payment.
Cancelling a reservation within 72 hours of arrival will result in the loss of the full amount of the reservation.

There will be no refunds for late arrivals, early departures, or for leaving the home for mechanical failure of non-essential items. Bella and Olivia Beach Cottage Rentals Management reserves the right to terminate a rental contract or reservation with no refund if any of the set rules have been ignored.


Should the need arise to cancel your reservation prior to 21 days of your arrival, regardless of reason (including bad weather, illness, or economic factors) a $75 (plus applicable rental tax) Cancellation Fee will be charged.  Cancellations within 21 days of your reservation arrival date will result in the loss of the $200.00 initial down payment that is used to secure your reservation in lieu of the $75 Cancellation Fee.

Cancellations within 72 hours of your reservation arrival date will receive No Refunds.
There are no refunds for late arrivals, early departures, or for leaving the home for mechanical failure of non-essential items. Bella Beach Property Management and Olivia Beach Cottage Rentals reserves the right to terminate your contract/reservation with no refund if any rules set forth have been ignored.

Cleaning Fee

Your home is stocked for your arrival with paper products including tissue, toilet paper, paper towels, napkins,  and dish detergent. See amenities list for more details.  Beds are ready and made for your arrival except the following: trundles, futons, sofa sleepers and top bunks.
 
Please leave the home in the same general condition as it was when you arrived.  Staff will arrive after your departure to thoroughly clean and inspect the home.
 
All food and drink spills should be cleaned up as they occur. Food and drink spills on carpet are considered to be damage, not normal wear and tear.
 
Refrigerator should be emptied of all food and free of spills. All used dishes should be rinsed and placed in the dishwasher on the wash cycle.
 
Additional housekeeping charges may also be applied in the occurrence of exceeding the maximum occupancy of the cottage.

Accidental Rental Damage Protection

Accidental Rental Damage Protection (ARDP) – Each reservation is charged a non-refundable fee of $15.00 to $39.00 for an Accidental Rental Damage Protection. This is designed to protect the Guest(s) and Owner(s) from charges due to accidental damage only. The ARDP can provide up to $750.00 to repair accidental damages (beyond normal wear and tear).If any damages surpass $750.00, additional charges will be applied to the credit card on file and written documentation will be sent to the Guest(s) of record. If damages are determined to be caused by the willful misconduct, misuse and/or pets, the ARDP will be voided on the grounds of intentional act(s), gross negligence, willful and wanton conduct by Guest(s) and/or Licensee of Guest(s) and/or visitor(s).These occurrences will result in the Guest(s) credit card on file being charged in full for any damages and management fees. The ARDP does not cover any additional management fees and/or fines. ALL ACCIDENTAL DAMAGE MUST BE REPORTED to the office of  the appropriate community, either Bella Beach Property Management or Olivia Beach Cottage Rentals prior to guest(s) departure to qualify for protection.

Pet Policy

Pets are not to be left unattended in homes, garages, or vehicles while within either the Bella Beach or Olivia Beach communities.

Due to homeowner and guest allergies, certain homes DO NOT allow pets of any size anywhere on the property. In all cases, animals besides dogs are strictly prohibited.

"Pet Friendly" homes are available in the community, 2 pet maximum per home. A $50-$75 (plus tax) pet fee will be added for the stay per pet. Pets are not allowed on furniture or in beds. Guests are solely responsible for the behavior and any damage that is caused by the pet and must follow guidelines given upon check-in.

If management discovers that a pet has been or is still in a home without prior approval, a $350 fee may be charged for pest control, deep cleaning, and damages. Please pick up all pet waste, if not picked up in yard of home, $25 will be charged to the card on file.

Smoking Policy

ABSOLUTELY NO SMOKING IS ALLOWED IN ANY OF OUR HOMES

Quiet Hours

10:30 PM – 8:00 AM - Monitored and Enforced.  Bella Beach is a special neighborhood with a family environment. Hot tub use is allowed between the hours of 8 am and 10:30 pm.  Please respect the desire of our full time residents and other guests in honoring quiet time.

Keys

At check in, you will receive a key.  For check out, please return this key to the office or leave it in the home if the office is closed. The charge for a lost key is the cost to re-key the home, and this can range from $150 to $300.

Amenities List

The following items are included in each vacation rental:
Color TV/DVD, Washer/Dryer, Silverware, Dishes/Cookware, Toaster/Microwave, Coffee Maker, Kitchen Utensils, Bath Towels, Bed Linens, Blankets, Quilts/Shams/Pillows, Trash Bags
*Some homes have CD Stereos, Flashlights, radios, clocks, games, movies, Iron and Board.  Many more great amenities.

You'll want to bring the following items for your stay: 
Food & Condiments, Baby equipment (unless provided by specific home), Personal Toiletries (Shampoo/Conditioner, body soap, etc.), Beach Equipment, Specialty Cooking Items and laundry soap.
For any item you do not see listed or are not sure about, please email or call us and ask. If you are arriving after dark, we suggest you bring a flashlight.

General Policies

Primary registered guest is responsible for any expenses incurred during the visit, including but not limited to loss and damages, accident or injury to person, or loss sustained while visiting the home. Large gatherings are not allowed in homes or in the public areas. No catered food, rented tables or amplified music.  Occupancy for each home is strictly enforced and fines will be assessed for exceeding the number of allowed guests.

The minimum rental age is 25 years or older.  No illegal substances are allowed in the rental and minors should not be in possession of alcohol.  Violations will result in being evicted from the property you have rented and no refunds will be issued.
 
Guest acknowledges and authorizes Bella Beach Property Management or Olivia Beach Cottage Rentals to charge Guest’s credit card for all damaged and/or missing items to the premises while occupied by the guest.  If cost of extra cleaning, replacement or repairs exceeds the guest’s credit card limit, guest agrees to pay the difference with another form of payment immediately upon notification.
 
Parking is limited to a set number per home with a maximum of three cars for most homes.  Some homes are restricted to two parking spaces.  Any vehicles parking in or blocking a fire lane will be towed.  No motor homes, trailers, campers, or boats of ANY KIND are allowed.
 
Major holidays require a 4 night minimum stay, unless otherwise posted.
 
Bella Beach Property Management and Olivia Beach Cottage Rentals reserve the right to enter the premises, if need arises, without guest permission.  We will make every effort to contact the guest as to the purpose and duration we are to be in the home.
 
Bella Beach Property Management (BBPM), Olivia Beach Cottage Rentals (OBCR) and homeowners disclaim all liability for injury, loss, or damage. BBPM and OBCR will be held harmless from claims arising out of use of home. BBPM and OBCR are an agent for the owner, not an owner nor a tenant. As agent, BBPM or OBCR has the authority to act in the best interest of the home owners in any and all situations. Each home is privately owned, including furnishings. Rules and regulations are on record with the owner and with the city of Depoe Bay or Lincoln City as part of the Vacation Rental License criteria and to each adjoining property owner and residents. They are posted in the home. Please adhere to them at all times. 
 
Bella Beach and Olivia Beach homes are part of a residential neighborhood. They require complete sensitivity to full-time neighbors and residents.  Each home belongs to a loving family and they ask for your care and kindness.