Frequently Asked Questions

Q: What time is check-in?

A: Check-in starts at 4pm.

Q: What if I am arriving late?

A: We understand if you need to arrive later in the day. We do, however, politely ask you to call us and let us know if this is the case. You can reach us at 541-764-5700 between 10 am and 5 pm. 

Q: Are your houses pet-friendly?

A: Yes, we do have some homes that are pet-friendly. Please check that the house you are interested is pet-friendly by visiting our Vacation Rentals section.

Q: Where is your town located?

A: Bella Beach is located three miles North of Depoe Bay and Olivia Beach is located in Lincoln City, OR. Please refer to our driving directions for more details on finding your way to Bella and/or Olivia Beach.

Q: What time is check-out?

A: Check-out time is 11:00 AM

Q: What is your cancellation policy?

Cancellations/Refunds
Payment and Cancellation Policies by season
 
Holiday Season
When making a new reservation, a 50% deposit will be charged at booking time to guarantee your reservation. 45 days prior to arrival, the remaining balance of your reservation will be charged to the card we have on file, please call our office to make alternate payment arrangements if this will not work for you. If the arrival date is within 45 days of the date you are making the reservation, the reservation amount will be due in full at booking time, on a non-refundable basis.

Cancellation & Refund Policies
Cancellations made up to 46 days prior to arrival, Bella and Olivia Beach Cottage Rentals will retain 50% of your deposit (plus applicable taxes).

Cancellations within 45 days prior to arrival, Bella and Olivia Beach Cottage Rentals will retain your reservation fees in full (plus applicable taxes).

Changing Homes Policy for Holiday Season
Since each home in Bella and Olivia Beach is individually owned there are restrictions and fees for changing homes. If you need to change homes more than 45 days prior to your arrival date, there is a fee of 1 night’s rental rate for the original home. We are unable to switch your home within 45 days of your arrival date. 

Peak Season
When making a new reservation, a 30% deposit will be charged at booking time to guarantee your reservation. 30 days prior to arrival, the remaining balance of your reservation will be charged to the card we have on file, please call our office to make alternate payment arrangements if this will not work for you. If the arrival date is within 30 days of the date you are making the reservation, the reservation amount will be due in full at booking time, on a non-refundable basis.

Cancellation & Refund Policies

Cancellations made up to 31 days prior to arrival, Bella and Olivia Beach Cottage Rentals will retain 50% of your deposit (plus applicable taxes).

Cancellations within 30 days prior to arrival, Bella and Olivia Beach Cottage Rentals will retain your reservation fees in full (plus applicable taxes).

Changing Homes Policy for Peak Season
Since each home in Bella and Olivia Beach is individually owned there are restrictions and fees for changing homes. If you need to change homes more than 30 days prior to your arrival date, there is a fee of 75% of 1 night’s rental rate for the original home. We are unable to switch your home within 30 days of your arrival date. 

Low and Mid Season
When making a new reservation, a 30% deposit will be charged at booking time to guarantee your reservation. 30 days prior to arrival, the remaining balance of your reservation will be charged to the card we have on file, please call our office to make alternate payment arrangements if this will not work for you. If the arrival date is within 30 days of your booking date, the reservation amount will be due in full at booking time.

Cancellation & Refund Policies

Cancellations made up to 31 days prior to arrival, Bella and Olivia Beach Cottage Rentals will retain 50% of your deposit (plus applicable taxes).

Cancellations within 30 days prior to arrival, Bella and Olivia Beach will retain 50% of your reservation fees, up to 10 days. Cancellations within 10 days prior to arrival, Bella and Olivia Beach Cottage Rentals will retain your reservation fees in full (plus applicable taxes).

Changing Homes Policy for Low and Mid Season
Since each home in Bella and Olivia Beach is individually owned there are restrictions and fees for changing homes. If you need to change homes more than 10 days prior to your arrival date, there is a fee of 75% of 1 night’s rental rate for the original home. We are unable to switch your home within 10 days of your arrival date.
Rates are subject to taxes and fees of 18.9%. All fees and policies are subject to change without prior notice.

There will be no refunds for late arrivals, early departures, or for leaving the home for mechanical failure of non-essential items. Bella and Olivia Beach Cottage Rentals Management reserves the right to terminate a rental contract or reservation with no refund if any of the set rules have been ignored.

Q: I cannot find an answer to my question!

A: If you were not able to find an answer on our website, please contact us directly and we will get back to you as soon as we can. Visit our Contact Us page to fill out a quick form, or call us at 866-994-7026. If you decide to call outside of our working hours, please leave a message and we will get back to you in the morning. Thank you for your interest!